1. Who we are

Golf Balls 4 You is a trading name of Golf on the Green Ltd, a private limited company registered in England and Wales.

Company number: 08795635
Registered office: 27 Cliff Road, Cowes, Isle of Wight, PO31 8BN
Contact address: Asa House, The Brandries, Wallington, Surrey, SM6 7NA
Email: info@golfballs4you.co.uk
Telephone: 07587 219710

Golf on the Green Ltd is the data controller responsible for the personal information collected through the Golf Balls 4 You website.

This policy explains what personal information we collect, why we collect it, how we use it and the rights you have under the UK General Data Protection Regulation, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations.

2. Information we collect

We may collect and process the following types of personal information.

Information you provide to us

This may include:

• Your name

• Billing and delivery addresses

• Email address

• Telephone number

• Account login details

• Details of products you order

• Enquiries and messages you send to us

• Newsletter subscription and marketing preferences

• Information provided when contacting us about wholesale orders

• Any other information you choose to provide

Order and payment information

When you place an order, we process information about the products purchased, the amount paid, the payment method, delivery details and the status of the transaction.

Payments are processed securely by third-party payment providers, including Stripe and PayPal. We do not normally receive or store your complete payment card details. These are handled directly by the relevant payment provider in accordance with its own privacy and security policies.

Information collected automatically

When you visit the website, we may automatically collect:

• Your IP address

• Browser and device type

• Operating system

• Pages viewed

• Date and time of visits

• Referring website or search engine

• General location information

• Website interactions and shopping basket activity

• Cookie identifiers and consent preferences

Some of this information may constitute personal data even where it does not directly identify you by name.

3. How we use your information

We may use your personal information to:

• Process and fulfil orders

• Take and confirm payments

• Deliver products to you

• Create and administer customer accounts

• Respond to enquiries

• Provide wholesale pricing and information

• Send order confirmations, invoices and service messages

• Handle returns, refunds, complaints and warranty enquiries

• Prevent fraud and protect the security of the website

• Maintain accounting, tax and business records

• Improve our products, website and customer service

• Understand how visitors use the website

• Send news, product updates and offers where permitted

• Meet our legal and regulatory obligations

• Establish, exercise or defend legal claims

We do not sell your personal information.

4. Our lawful bases for processing

We rely on different lawful bases depending on why we are using your information.

Contract

We process personal information where it is necessary to:

• Process and deliver an order

• Take payment

• Provide customer service

• Manage returns or refunds

• Respond to a request made before entering into a contract

• Supply wholesale products or quotations

Legal obligation

We may process and retain information where necessary to comply with legal obligations, including tax, accounting, consumer protection and fraud prevention requirements.

Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided those interests do not override your rights. These interests may include:

• Operating and improving our website

• Responding to enquiries

• Protecting our business and customers from fraud

• Maintaining website and network security

• Keeping appropriate business records

• Understanding the effectiveness of our services

• Recovering outstanding payments

• Defending legal claims

Consent

We rely on consent where required, particularly for:

• Non-essential cookies

• Google Analytics cookies

• Email marketing where another lawful route is not available

You may withdraw your consent at any time.

5. Email news and offers

You may choose to receive emails containing product news, availability updates, special offers and other relevant information from Golf Balls 4 You.

We may also contact existing customers about similar products where permitted under the Privacy and Electronic Communications Regulations. When relying on this existing-customer provision, customers will have been given an opportunity to opt out when their details were collected.

Every marketing email will include an unsubscribe option. You can also withdraw your consent or change your preferences at any time by emailing info@golfballs4you.co.uk.

Unsubscribing from marketing will not prevent us from sending essential messages concerning an order, payment, delivery, account or customer-service enquiry.

We may retain limited information on a suppression list after you unsubscribe. This allows us to record your preference and ensure that further marketing emails are not sent accidentally.

6. Who we share information with

We share personal information only where reasonably necessary to operate our business, fulfil orders or comply with the law.

Recipients may include:

• Stripe and PayPal for payment processing

• Delivery and courier companies

• Website hosting, backup and security providers

• Email and communication providers

• Our email marketing platform

• Google Analytics and other approved website measurement services

• Google reCAPTCHA or similar spam-prevention services

• IT support and website maintenance providers

• Accountants, insurers and professional advisers

• Government authorities, regulators, courts or law-enforcement bodies where legally required

• A purchaser or prospective purchaser if all or part of the business is sold or reorganised

These organisations may act as independent data controllers or as processors working on our behalf. Where an organisation processes personal information for us, we require it to use the information only for the agreed purpose and to protect it appropriately.

7. International transfers

Some service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that the transfer is lawful and that an appropriate level of protection is provided. This may include transferring information to a country covered by UK adequacy regulations or using approved contractual safeguards.

Further information about the safeguards used by a particular provider is available on request.

8. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

In general:

• Order, payment and accounting records may be retained for at least six years after the end of the relevant accounting period

• Customer account information is retained while the account remains active and for a reasonable period afterwards

• Enquiry and correspondence records may normally be retained for up to two years after the last meaningful contact

• Marketing information is retained until consent is withdrawn, you unsubscribe or it is no longer necessary

• Suppression records may be retained to ensure that an unsubscribe request continues to be respected

• Security and technical records are retained according to the operational requirements of our hosting and security systems

• Cookie durations are shown in the website’s cookie settings

We may retain information for longer where required by law, where a dispute exists or where it is reasonably necessary to establish, exercise or defend legal rights.

9. Cookies

Cookies and similar technologies are small files or identifiers stored on or accessed from your device.

We use strictly necessary cookies to:

• Operate the shopping basket and checkout

• Remember cookie preferences

• Process payments

• Maintain website security

• Prevent fraudulent or malicious activity

• Provide functionality specifically requested by the visitor

Strictly necessary cookies do not require consent, although we still provide information about them.

With your permission, we may also use non-essential cookies for analytics and other optional features.

You can accept, reject or manage non-essential cookies through the cookie controls displayed on the website. Refusing optional cookies should not prevent you from placing an order, although some non-essential features may work differently.

10. Google Analytics

With your consent, we use Google Analytics to understand how visitors find and use the website.

Google Analytics may collect information such as:

• Pages visited

• Time spent on the website

• Device and browser information

• Approximate location

• Referring websites

• Website interactions

Google Analytics cookies should not be placed until you have provided the required consent through our cookie controls.

You can withdraw that consent at any time by reopening the cookie settings and disabling Analytics cookies.

11. Payment and security cookies

Stripe and PayPal may use cookies or similar technologies to process payments, prevent fraud and protect transactions.

Google reCAPTCHA or a similar service may also be used to distinguish genuine visitors from automated spam or malicious activity.

These providers process information under their own privacy policies. Some cookies may be considered strictly necessary where they are essential for payment or security functions requested by the visitor.

12. Managing cookies

You can manage cookies using the controls provided on the website. You can also delete or block cookies through your browser settings.

Blocking strictly necessary cookies may prevent the shopping basket, checkout, payment or other important website functions from working correctly.

The cookie information displayed by our consent tool provides details of the cookies currently detected, their purpose and how long they remain on your device.

13. Keeping your information secure

We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

These measures may include:

• Secure HTTPS connections

• Access controls

• Secure payment providers

• Website security monitoring

• Software updates

• Backups

• Anti-spam and fraud-prevention systems

No method of transmitting or storing information online can be guaranteed as completely secure. However, we take reasonable precautions appropriate to the nature of the information we process.

14. Your data protection rights

Depending on the circumstances, you may have the right to:

• Ask for access to your personal information

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your information

• Ask us to restrict how your information is used

• Object to certain processing

• Receive certain information in a portable format

• Withdraw consent at any time

• Object to direct marketing

• Complain to the Information Commissioner’s Office

Some rights are subject to legal exceptions. For example, we may need to retain order and transaction records to comply with tax or accounting laws even if you request deletion.

You will not normally be charged for exercising your rights. We may need to request information to confirm your identity before responding.

We aim to respond to valid requests within one month, although the law allows additional time for particularly complex requests.

To exercise your rights, contact:

Email: info@golfballs4you.co.uk
Post: Golf Balls 4 You, Asa House, The Brandries, Wallington, Surrey, SM6 7NA

15. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can investigate.

You also have the right to make a complaint to the UK data protection regulator:

Information Commissioner’s Office
Website: https://ico.org.uk/make-a-complaint/

16. Third-party websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy, security or content of third-party websites. We recommend reading the privacy policy of any external website before providing personal information.

17. Automated decision-making

We do not use personal information to make decisions about individuals based solely on automated processing where those decisions produce legal or similarly significant effects.

Automated systems may be used for routine fraud screening, payment security and spam prevention.

18. Changes to this policy

We may update this policy to reflect changes to our services, providers or legal obligations.

The latest version will always be published on this page. The date at the top of the policy shows when it was most recently updated.

19. Contact us

For questions about this policy or how we use personal information, contact:

Golf on the Green Ltd trading as Golf Balls 4 You
Asa House
The Brandries
Wallington
Surrey
SM6 7NA

Email: info@golfballs4you.co.uk
Telephone: 07587 219710
Company number: 08795635